Hosted PBX is the hottest telecommunication service for small and large businesses of today. Hosted PBX lets you communicate efficiently with friends, workers, customers and clients. It allows you to serve your customers’ needs instantly by providing them direct access to your goods and services.
Remember, telecommunication services provide one of the major components of your public image. Having a good and reliable communication service uplifts your identity. It helps remind customers who you are, what you offer and what services you provide. Since these benefits are essential to make a successful business, you should be looking for a reliable telecommunication services that can help increase your efficiency, help your bottom line and improve your identity with the public. That is where a Hosted PBX system comes into play since it provides a solid solution for telecommunication problems.
Hosted PBX Defined?
PBX means Private Branch exchange. In a traditional PBX system, an incoming call is routed through switchboard hardware to different extensions throughout the company. This needed hardware is usually kept within the company property. A hosted PBX system works differently. With a hosted PBX system, the call will go to the provider’s central office, get processed through the hardware located at their site and then will be sent to your phone extensions. To make it simpler, a Hosted PBX is an IP-based PBX (Internet Protocol) service that is hosted within the provider’s premises and provides call routing for your company. These systems have been in use for decades.
Today, the technology has improved enough that firms should seriously consider the advantages of using a hosted PBX network before deciding what kind of telecom system they wish to use.
Why Your Business Needs a Hosted PBX System?
There are many advantages that hosted PBX systems can provide to your business. With hosted PBX systems, businesses can save money on their phone system as well as internet bills since all calls and data are processed at one centralized location, which reduces the need to use a service provider’s resources. It allows businesses to create as many lines of communication as they need since all those lines are also centrally located. Additionally, phone calls can be easily managed as well as internet connections.
There is no need for your company to invest on a costly on-site phone system with hosted PBX. You will only need to purchase a new Internet Protocol (IP) phone sets, but the investment is still minimal. With a hosted PBX, you’ll get all the features of traditional PBX system including auto attendant, voice mail, call routing, and unified communications without paying a huge investment.
However, before considering on purchasing a hosted PBX system, you need to know some potential disadvantages that you might encounter. A good example is having an existing telecommunications infrastructure that is too large and complicated to convert. This will mean a great level of disruption to their communication system while setting up the hosted PBX.
Reliability is a huge concern with hosted PBX service. Since it uses the internet for communication, if the connection to the Internet fails, for whatever reason, you will lose your phone service. You will need to make sure there is redundancy in place, an alternative network that will take over if one fails. If the telephone system is crucial to your business and even a short disruption of service is unacceptable, you may want to reconsider using an IP voice solution at all.
Another disadvantage is the time and effort to teach your employees how to use the new communication services. This difficulty may lead to decreased short-term productivity and increased marginal labor costs that may offset any cost savings the service would provide you.
What You Need to Know When Considering a Hosted PBX System
Before you decide on getting a hosted PBX system for your business, you need to think thoroughly and ask yourself some important questions.
- What kinds of businesses benefit from using hosted PBX services? Smaller businesses have certain long-term advantages that may make them better candidates for using hosted PBX services that larger firms may not have.
- Will your business benefit in the long run by using this service? If so, you then you should start hunting for a reliable service provider that best fits your needs.
- Do you have enough time and resources to use the hosted PBX service in the long run? There are a lot of short-term disadvantages in setting up a hosted PBX. You must be willing to commit to using the service for some time before you will see any savings otherwise it is a waste of your time and resources.
There are many hosted PBX systems providers today that offer a wide variety of services for your firm to consider. This makes it a bit harder for you to choose which among them you will use so you should think carefully before making a final decision. Hosted PBX systems offer many benefits to businesses who can best utilize their services. Before you decide if you are one of them, you need to weigh the benefits carefully against the potential disadvantages that it could make. In the end, this careful analysis can make a huge impact on your business success.